About us

Steadfast Life Limited, FSP1011847, (Steadfast Life) holds a licence issued by the Financial Markets Authority to provide financial advice. 

You can contact us at:

Phone: +64 9 309 6379

Email: info@steadfastlife.nz

Address: Level 11, Shortland Centre, 55 Shortland St Auckland 1010

Nature and scope of our advice 

Our focus is helping individuals, families, SMEs, business owners and large corporates access fit-for-purpose life and risk insurance solutions. We provide advice to clients on the following types of products:

Product Type	Insurers We Work With
Life and Disability Insurance	AIA New Zealand, Asteron Life / Resolution Life NZ, Chubb Life New Zealand, Fidelity Life, Partners Life, PPS Mutual
Health Insurance	AIA Health Insurance, nib NZ, Partners Life Health Plans, Southern Cross Health Society, Unimed

Out of Scope

We do not provide advice on mortgages, KiwiSaver or investment products. 

Fees or expenses

In most cases, you will not be charged a fee for our financial advice. We are usually paid by the product provider through commission. 

There are some situations where a fee may apply. We will always let you know in advance if a fee will be charged.

Early Cancellation of Insurance

If you cancel a life or health insurance policy within two years of inception, we may charge a fee for the advice provided. We will advise you of any fee at the time advice is given.

Conflicts of interest and incentives

For life insurance and health insurance, Steadfast Life and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Steadfast Life and your financial adviser. The amount of the commission is based on the amount of the premium.

If you have been referred to us for life/risk insurance advice, we will pay a percentage of the commission we receive to the person who referred you. You may ask us for details of the amount we pay before we provide our services. All referral fees we pay will be disclosed at the time advice is given.

How we manage any conflicts of interest 

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

Our duties

We, and anyone giving financial advice on our behalf, must comply with duties under the Financial Markets Conduct Act 2013, including to:

• Give priority to your interests.
• Exercise care, diligence and skill.
• Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.
• Meet the standards of ethical behaviour, conduct and client care set out in the Code. 

You can read more about these duties on the Financial Markets Authority website: www.fma.govt.nz.

Making a complaint

If you have a concern or complaint about our service, please contact us using any of the methods below:

Attention: The Complaints Officer

Company: Steadfast Life Limited 

Address: Level 11, Shortland Centre, 55 Shortland St Auckland 1010

Telephone: +64 9 309 6379

Email: compliance@steadfastlife.nz

Website: www.steadfastlife.co.nz

Our internal complaints process

When we receive a complaint, we will:

1. Acknowledge your complaint and consider it under our internal process.
2. Contact you if we need more information.
3. Aim to resolve your complaint within 15 working days.
4. If we need more time, we will tell you.
5. Let you know the outcome and how we propose to resolve your complaint. If we cannot resolve your complaint or you are not satisfied with the outcome, you may contact our external dispute resolution scheme.

Dispute resolution scheme

We are a member of the Financial Services Complaints Limited (FSCL) scheme, which provides a free, independent service. 

You can contact FSCL at:

Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011

Postal: PO Box 5967, Wellington 6140

Telephone: 0800 347 257 (or +64 4 472 3725 from overseas)

Email: complaints@fscl.org.nz

Website: www.fscl.org.nz